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GSBDescripción de la Empresa
La visión de GSB nos compromete a ofrecer a nuestros clientes servicios de primera mano, motivándonos a ampliar nuestra presencia global constantemente.Provincia
HerediaLocalidad
Heredia, Provincia de HerediaTipo de Contratación
Tiempo CompletoDescripción de la Plaza
Essential Responsibilities• Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers.
• Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
• Troubleshoot, research, analyze and work with appropriate resources to solve problems
• Identify and escalate situations requiring urgent or additional attention
• Judgment must be used in prioritizing client requests and managing escalation workflow.
• Complete work on assigned projects to supervisor's satisfaction on time.
• Be on the rotation schedule for after-hours emergency support
• Assist in testing during the rollout of new features product upgrades
• Create product how-to documents, tutorials using tools such Wiki and Collaborate
• Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter
• Solve complex customer issues using methodical troubleshooting.
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Support client customizations, sharing implementation and best practices advice
• Able to Troubleshoot and debug SQL/PLSQL code and shell scripts as well.
• Create scripts to identify, analyze and correct platform issues
• Own, build, administrate and maintain cloud development, production and business infrastructure and services
• Use automation tools and scripting to automate process of building and maintain infrastructure and services.
• Able to operate effectively, even when things are not clear, or the way forward is not obvious
• Create and keep up to date monitoring, alerting and reporting for infrastructure and services.
• Adept at learning quickly, applying insights from past efforts to new situations.
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
• Other job related duties and responsibilities may be assigned from time to time
Soft Skills and Expectations
• Focus on customer support and the ability to build successful working relationships with Clients
• Excellent interpersonal, presentation and communication skills, verbal & written.
• Extreme focus on Client satisfaction and client relationship management
• Exceptional verbal and written communication.
• English Language skills, both written and verbal are a must
• Ability to work calmly and professionally in high pressure situations
• Attention to detail and the ability to learn quickly
• Must be extremely comfortable interacting with customers
• Must have strong problem solving and troubleshooting skills.
• Must be able to learn new software products and embrace new technology.
• Trustworthy, reliable, and dependable.
• Positive team player.
We offer:
Stability
Hiring with legal benefits
Transfer support (If you are from another country)
Job stability and growth
Contract by law, Hybrid (Home & Office) Full-time, (From Monday to Friday)
Localidad: XRQH+HH9, Centro Corporativo El Cafetal, La Asunción, Heredia Province, C. Arbolito, Heredia, Belén, 40703, Costa Rica
Mínimo Nivel Académico Requerido
Universidad CompletaMínimo Nivel de Inglés Requerido
AvanzadoMínima Experiencia Laboral Requerida
3-4 añosEsta Oferta de Empleo ha expirado
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