IT Support Technician

Compartir Facebook

Empresa

GSB

Descripción de la Empresa

La visión de GSB nos compromete a ofrecer a nuestros clientes servicios de primera mano, motivándonos a ampliar nuestra presencia global constantemente.

Provincia

Heredia

Localidad

Heredia

Salario

800 dls

Tipo de Contratación

Tiempo Completo

Descripción de la Plaza

Experience
• Minimum of 12months of Desktop support experience
• The engineers should be able to understand and speak with a good level.

Principal Responsibilities:
• Provide comprehensive technical support services to the Client’s onsite personnel, customers and 
service providers.
• Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software 
upgrades) including data migration
• Replicate and resolve customer incidents in the software & hardware environment.
• Maintain incident management system with up to date information on ticket progress 
• Self-monitoring of tickets to insure proper escalation and resolution of incidents consistent with 
the agreed SLA’s. 
• Follow established Asset Management processes
• Provide setup and support services for conference rooms.
• Provisioning and deployment of internal VoIP telephones
• Communication with several IT Infrastructure support groups to appropriately escalate incidents 
and follow up on incidents to drive resolution for the customer. Documenting customer 
interactions within the ticketsto be inclusive of accuracy, thoroughness and timeliness.
• Effectively communicate with Deskside Management Team in regards to asset management, 
break/fix or Service Desk related processes (build a “proactive” environment)
• Contribute current technical information and best practices concerning proprietary applications 
using the various knowledge distribution channels.
• Carries out responsibilities in accordance with the organization’s policies, procedures, and state, 
federal and local laws
• Ensures compliance with all company policies and procedures, including safety rules and 
regulations
• Liaise as necessary interdepartmentally to seek resolutions to all reported issues
• Assess reported issues and as necessary work directly with Client’s service providers for escalation 
and timely issue resolution.
• Perform customer support related tasks and special projects as assigned by management.
• Liaise as necessary interdepartmentally to seek resolutions to all issues reported.
• Must be able to lift desktops, laptops, monitors, printers and other IT related equipment
• Organize and utilize all support resources provided including emails, documentation, contact lists, 
etc.
• Mentor other Deskside Support Technicians as required.

 

Job Requirements
Skills
• Problem solving skills, organizational skills, and the ability to exercise sound judgment in 
any customer service scenario
• Excellent communication and customer service skills. Dedication to customer service.
• Excellent teamwork skills 
• Excellent desktop support technical skills 
• Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating 
Systems, VPN client software (Citrix), Remote Desktop tools (Bomgar)
• Ability to perform root cause analysis and determine appropriate course of action based on 
result


Benefits
Work Location: 900 Parkway, 191-3006 Barreal de Heredia, Costa Rica
Job stability
Benefits of law

Mínimo Nivel Académico Requerido

Universidad Completa

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

1 año

Esta Oferta de Empleo ha expirado

Encuentre otras Ofertas de Trabajo similares en nuestro Buscador de Empleos

Presupuestista

  • Ubicación: La Asunción De Belén | Provincia: Heredia
  • Funciones Principales Confeccionar y velar que los procesos de ofertas, cotización y precios estén debidamente calculados, permitiendo una gestión oportuna de los presupuestos de materiales,...
  • Publicación: 25/03/2024 - Salario: 420000

Representante de Telemarketing

  • Ubicación: Santa Verde | Provincia: Heredia
  • Resumen del trabajo a realizar: El puesto consiste principalmente en la generación de nuevas oportunidades de negocio para la empresa y brindar apoyo al área...
  • Publicación: 20/02/2024 - Salario: 450000

Chofer B3

  • Ubicación: Santo Domingo | Provincia: Heredia
  • Mínimo 2 años de experiencia realizando labores de Chofer, reparto y conocimiento de rutas a nivel nacional. Licencia de conducir B3 al dia. Excelente servicio...
  • Publicación: 20/02/2024 - Salario: 395000