Compartir
Facebook
Empresa
Grupo PreseleccionDescripción de la Empresa
Firma consultora en el área de Recursos HumanosProvincia
San JoséLocalidad
WORKING FROM HOMETipo de Contratación
Tiempo CompletoDescripción de la Plaza
What it’s like being a Customer Service Representative at ClearSource:You wake up every morning excited to login because you’re a ClearSource Customer Service Representative. You’re part of an elite team that share’s an intense passion for creating exceptional experiences for our customers, partners, and people. You’re brave enough to seek, accept, and deliver feedback. You commit to doing the right thing and then you do it, every time. You do your best every day to make magical things happen. You choose well and live well by living a happy and healthy life to bring your best self to work every day.
Our partner is a health and wellness company focused on clean, natural lifestyle products, including products for beauty and personal care, nutrition, and household essentials. You’ll work closely with your Team Leader to A.C.E every interaction for these customers and providers while making progress towards your next role in the organization and achieve your dreams.
As a Customer Service Representative, you’re patient, empathetic and passionately communicative. You love to talk to people. You’re able to put yourself in the customers’ shoes and advocate for them. You’ll gather invaluable feedback from our customers and troubleshoot, investigate, and are genuinely curious about how to solve problems once and for all.
Since we only hire those who truly meet our requirements to join this special team, not everyone will make the cut. We owe it to our other people and partners to keep it that way. ClearSource is an amazing place to work because of our people so we don’t take hiring lightly. To understand what it takes to be successful in the role and become a qualified candidate, keep reading!
How success is measured and the expectations you’ll be held to:
• Show up for assigned shifts and follow scheduled lunches and breaks (100% attendance)
• Care for customers in accordance with ClearSource’s standards of quality (100% QA):
o Accuracy- always give only correct information and follow established processes
o Connection- emotionally connect the customer or provider with our client’s brand
o Ease- provide a one-contact resolution while minimizing the customer’s time and effort to resolve their issue
• Work closely with customers via inbound calls to provide solutions to routine inquiries about accounts, services, and/or products
• Handle incoming calls, chats, text messages and emails effectively, efficiently, and within the standards of quality
• Identify and assess the customers’ needs to achieve satisfaction, then meet those needs
• Provide accurate, valid, and complete information by using the right methods and tools as well as leaving proper documentation for each interaction
• Follow documented communication procedures, guidelines, and policies
• Take the extra mile to engage customers and build rapport with the brand
• Live the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, and Happy and Healthy)
Before applying, make sure you meet the following requirements:
• Customer orientation and the ability to adapt/respond to different types of characters
• The ability to multi-taks, prioritize, and manage time effectively
• Track record of over-achieve quotas and goals
• High school diploma
• Share an intense passion for creating exceptional experiences
• Experience deescalating customers
• Effective keyboarding skills and computer knowledge demonstrated by a 25-wpm typing test with minimal errors
• Excellent written and verbal communication and organizational skills for both English and Spanish
• Effective problem solving and critical thinking skills
• 18 years or older
• The ability to pass a background and non-THC drug test
Perks of the place:
• In-house Leadership Training and personal development
• Growth Opportunities for your dream job
• Flexible Scheduling
• Health, Vision, Dental, and Life Insurance
• Paid time off
• Parental leave
• Referral program
Mínimo Nivel Académico Requerido
Bachillerato/Preparatoria/SecundariaMínimo Nivel de Inglés Requerido
AvanzadoMínima Experiencia Laboral Requerida
Solo Practicas LaboralesEsta Oferta de Empleo ha expirado
Encuentre otras Ofertas de Trabajo similares en nuestro Buscador de Empleos
| Búsquedas Relacionadas | |
|---|---|
| Empleos en San José | |
| Empleos excel | |
| Empleos personal | |
EMPLEOS RELACIONADOS
Oferta destacada
Encargado de Operaciones
- Ubicación: San José | Provincia: San José
- Descripción del puesto: Buscamos un Encargado de Operación con amplia experiencia en el sector de seguridad privada, capaz de coordinar equipos, garantizar la satisfacción del...
- Publicación: 04/11/2025 - Salario: ----------
Oferta destacada
COLABORADOR DE RESTAURANTE VERANITO
- Ubicación: Sabana Tienda Veranito | Provincia: San José
- PERFIL (REQUISITOS MÍNIMOS) DEL CARGO Formación (estudios formales necesarios para el cargo) - Mínimo noveno año concluido. - Curso de manipulación de alimentos Experiencia requerida...
- Publicación: 19/11/2025 - Salario: ----------
Oferta destacada
ASISTENTE DE RESTAURANTE VERANITO
- Ubicación: Escazú Tienda Veranito | Provincia: San José
- PERFIL (REQUISITOS MÍNIMOS) DEL CARGO Formación (estudios formales necesarios para el cargo) - Bachillerato en educación media. Curso Manipulación de alimentos. Experiencia requerida para el...
- Publicación: 19/11/2025 - Salario: ----------